Something better is on the way
We’re upgrading from the legacy system to the all-new ProviderGateway Platform - faster, more secure, and easier to use. The system is temporarily offline while we complete the move.
Scheduled maintenance window - the site will be unavailable during this time:
Friday, July 17, 2026 at 10:00 PM EST – Monday, July 20, 2026 at 5:00 AM EST
No action is required. Service will resume automatically when maintenance is complete.
What’s changing
We’re moving from the legacy system to the new ProviderGateway Platform. As part of this transition, login access is being centralized using your email address.
In the legacy system, you may have used one or more usernames to sign in. In the new ProviderGateway, those usernames are now connected to a single email login. After signing in, you’ll be able to select the account you want to access.
What to expect when service resumes
- On Monday, July 20, 2026, all active users will receive a “Welcome to the New ProviderGateway” email with your email login and a temporary password.
- Sign in using the email and temporary password provided in that email.
- You’ll be prompted to reset your password before using the system.
- If you have multiple connected accounts, choose the account you’d like to access after signing in.
Important: Your legacy system password will not work in the new ProviderGateway. If you don’t see one of your legacy accounts listed under Connected Legacy User Names, or you can’t access it after signing in, please contact that account’s Primary Contact to be added in the new ProviderGateway.